Hello there! Thanks for dropping by my blog - The Success Monitor - which I will use to provide insight into the evolving world of Customer Success (CS), which I have been a part of for the last decade. Over the course of my career, I have collected many unique and memorable experiences on how organizations can engage and better interact with their customers in the best way possible.
If you are here, you may be a CS leader, intrinsically connected to supporting customers to get the most out of your products and services. You could be a CS professional thinking about people management, or wondering how you can upskill to better support your customers.
Regardless, I hope that the insights I have collected over the years -- CS methodologies and processes, customer engagement strategies, value positioning, and people management guidelines can help you upskill that little better. This content is my own, based on my reflections in the Customer Success industry thus far.
Get in touch if you ever want to chat one-on-one with me about this, or anything else. Regardless, happy reading.